Privacy Policy

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

• Billing and Contact Information: If you make an online payment at the Novo-Legal.com website or pay fees (for example via recurring payments or payment gateway service charges),  you will provide additional personal and payment information, such as your name, credit card information, and contact information.
• Communications with Us: You may also provide us information when you respond to surveys, communicate with our team, post a comment on our public blog, or sign up for a newsletter. When you communicate with us via form, live chat, email, phone, Novo-Legal.com comment, review, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).

Information We Collect Automatically

We also collect some information automatically:

• Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your account on Novo-Legal.com.
• Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that users perform on a site using our Novo-Legal.com services–in other words, who did what, when and to what thing on a site. We also collect information about what happens when you use our Services (e.g., page views, site searches, features enabled for our website, interactions with our website and other parts of our Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
• Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
• Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Novo Legal uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads.

Information We Collect from Other Sources

We may also get information about you from other sources. For example, if you create or log into your Novo-Legal.com account through another service (like Facebook, Google, or LinkedIn), we will receive information from that service (such as your username, email address, first name, last name, and profile photo) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.

We may also get information, such as a mailing address, from third party services about individuals who are not yet our users, which we may use, for example, for marketing and advertising purposes like postcards and other mailers advertising our services.

How and Why We Use Information 

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

• To provide our Services;
• To further develop and improve our Services;
• To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
• To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition;
• To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Novo Legal and others, which may result in us declining a transaction or the use of our Services;
• To communicate with you; and
• To personalize your experience using our Services.

Legal Basis for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for a payment; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or

(5) You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on.

Sharing Information 

How We Share Information

We do not sell our users’ private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

• Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
• Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, payment providers you use for your ecommerce operations, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our websites, who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
• Legal and Regulatory Requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
• To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Novo Legal, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or part of our business by another company, or in the unlikely event that Novo Legal closes its business or enters bankruptcy, user information will likely be one of the assets that are transferred or acquired by a third party. In such an event:
  • We will notify you of the transfer of ownership by email at least thirty (30) days before the transfer occurs.
  • The acquiring company's privacy policies must align with this Privacy Policy, or we will provide you with the option to: (a) request a complete export of your personal data in a portable format, or (b) request permanent deletion of your data before the transfer is completed.
  • This Privacy Policy would continue to apply to your information, and the party receiving your information may continue to use it, but only in accordance with this Privacy Policy.
• With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your account.
• Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
• Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.

Third-Party Data Use Restrictions

Third-party use or disclosure of your personal information — including de-identified, anonymized, or pseudonymized data — is prohibited for any purpose without your active, affirmative consent. All third parties with whom we share your data are bound by the terms and conditions of this Privacy Policy and are contractually required to implement equivalent data protection measures. We conduct periodic reviews of our third-party relationships to ensure ongoing compliance with these requirements.

Information Shared Publicly

Information that you choose to make public is–you guessed it–disclosed publicly.

That means, of course, that information like your public profile, posts, comments, reviews and other content that you make public on our website, are all available to others.

For example, the photo that you upload to your public profile (whether on Novo-Legal.com or imported from Facebook, Google or LinkedIn social profiles), or a default image if you haven’t uploaded one, is your Globally Recognized Avatar, or Gravatar. Your Gravatar, along with other public profile information, will display with the comments and reviews that you make on our website while logged in to your Novo-Legal.com account.

Public information may also be indexed by search engines or used by third parties.

Please keep all of this in mind when deciding what you would like to share.

How Long We Retain Information

We retain your personal information for as long as is necessary to provide our Services to you and to fulfill the purposes described in this Privacy Policy. Specific retention periods include:

• Client case data (including case status information, receipt numbers, and related documents): Retained for the duration of the attorney-client relationship plus seven (7) years, in accordance with applicable state bar record retention requirements.
• Account information: Retained for as long as your account is active. If your account becomes dormant (no login or activity for twelve consecutive months), we will send you a notice and retain your data for an additional twelve (12) months before initiating deletion, unless a longer retention period is required by law.
• Web server logs (IP address, browser type, operating system): Retained for approximately thirty (30) days.
• Communications (emails, chat transcripts, call recordings): Retained for three (3) years or the duration of the attorney-client relationship, whichever is longer.
• Payment and billing information: Retained for seven (7) years in accordance with tax and financial record-keeping requirements.

Data Deletion Requests. You may request permanent deletion of your personal information at any time by contacting us at aaron@novo-legal.com or calling 1 (888) 746-5245. We will process your deletion request within thirty (30) days of receiving it. We will confirm the completion of the deletion in writing. Please note that we may be required to retain certain information as required by law, to complete transactions, or for our legitimate business purposes.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Data Breach Notification

In the event of a data breach involving your personal information, we will:

• Notify affected users within seventy-two (72) hours of discovering the breach, via email and, where available, through our client portal.
• Provide a description of the nature of the breach, the types of information involved, and the likely consequences.
• Describe the measures we have taken or propose to take to address the breach and mitigate its effects.
• Provide instructions for any further actions you may take to protect yourself, such as changing passwords or monitoring accounts.
• Notify relevant regulatory authorities as required by applicable law, including state attorneys general where required.

Choices

You have several choices available when it comes to information about you:

• Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services — for example, paid, premium services, products or subscriptions–may not be accessible.
• Opt-Out of Marketing Communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
• Set Your Browser to Reject Cookies: At this time, Novo Legal does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using Novo Legal’s websites, with the drawback that certain features of Novo Legal’s websites may not function properly without the aid of cookies.
• Close Your Account: If you no longer wish to use our Services, you may close your account by contacting us at aaron@novo-legal.com or calling 1 (888) 746-5245. Upon receiving your request, we will:
  • Confirm receipt of your closure request within five (5) business days.
  • Provide you with the option to export your data in a portable format before closure.
  • Complete the account closure within thirty (30) days.
  • Delete your personal information in accordance with our data retention policy described above. Certain information may be retained as required by law (such as records required by state bar retention rules).

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data; and
• Request portability of your personal data.

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.

EU individuals also have the right to make a complaint to a government supervisory authority.

Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to Know. You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which your information is collected, the business purpose for collecting your information, and the categories of third parties with whom we share your information.
• Right to Delete. You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions provided by law, such as our obligation to retain records as required by applicable state bar retention rules and attorney-client relationship requirements.
• Right to Opt-Out. You have the right to opt out of the sale of your personal information. We do not sell your personal information and have not sold personal information in the preceding twelve months.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide a different level or quality of services because you exercise your CCPA rights.

To exercise your CCPA rights, please contact us at aaron@novo-legal.com or call us at 1 (888) 746-5245. We will respond to your request within 45 days. We may request additional information to verify your identity before processing your request.

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us.

Other Things You Should Know (Keep Reading!)

Transferring Information

Because Novo Legal’s Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include:

• In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
• In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.

You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.

Ads and Analytics Services Provided by Others

Ads appearing on any of our Services may be delivered by advertising networks. Other parties may also provide analytics services via our Services. These ad networks and analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other websites and online services. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content, and deliver advertisements that may be more targeted to your interests. Please note this Privacy Policy only covers the collection of information by Novo Legal and does not cover the collection of information by any third party advertisers or analytics providers.

Third Party Software and Services

If you’d like to use Novo Legal features that enable services provided by third parties, third party plugins, embeds, or other third party software or services, please keep in mind that when you interact with them you may provide information about yourself (or your site visitors) to those third parties. Some third party services may request or require access to your data, for example, via a pixel or cookie. Please note that if you use the third party service or grant access, your data will be handled in accordance with the third party’s privacy policy and practices. We don’t own or control these third parties, and they have their own rules about collection, use, and sharing of information, which you should review before using the software or services.

Privacy Policy Changes

We may update this Privacy Policy from time to time. When we make changes:

• We will notify you by email at the address associated with your account at least thirty (30) days before the changes take effect.
• The notification will include a plain-language summary of what has changed and why.
• For material changes that affect how your personal information is collected, used, or shared, we will request your active consent before the changes take effect. If you do not consent to the updated policy, you may close your account and request deletion of your data.
• Minor changes (such as formatting updates or clarifications that do not alter the substance of the policy) will be posted on this page with an updated "Last Modified" date.

Your continued use of our Services after providing consent to a policy change constitutes acceptance of the updated terms.